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Frequently Asked Questions

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or directly on the carrier's site.

How do you ensure the quality of your products?

We source our products from trusted suppliers and conduct rigorous quality control checks to ensure they meet our high standards. Our team tests each product for durability, functionality, and safety before it is available for sale.

How long does it take for my order to be delivered?

Our standard delivery time is 10-15 business days, as we ship directly from the UAE. Delivery times may vary depending on your location and the shipping method selected. Once your order has shipped, you will receive an email with tracking details to keep you updated on the delivery status.

What payment methods do you accept, and are they secure?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Cash on Delivery (COD) for orders in Pakistan, and other secure payment methods. All transactions are processed through trusted, secure payment gateways, ensuring your payment information is handled safely.

How long does it take to get a response from customer support?

We strive to respond to all inquiries within 24-48 hours during business days. If your issue is urgent, please use our live chat for a quicker response.